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Welcome Susan Lavigne!

Read more about Welcome Susan Lavigne!

Who’s that friendly voice behind the call? Say hi to Susan Lavigne – Urban Quarry’s newest edition to the team, our friendly, eager Customer Service Representative. An English major from Concordia University, Susan moved to Ottawa three years ago from Montreal and fell in love with our city. With a solid background in client services and office administration, Urban Quarry felt like the perfect fit for the next step in her career.

With our busy season in full force, every day has been full and eventful for Susan, learning new tasks and assisting team members with a variety of administrative tasks. But the majority of her day is centered around assisting our customers with their questions and concerns post installation. After countertops are installed, Susan is the primary contact if any chips or flaws need to be corrected. She loves chatting with all our customers discussing their projects at length – and it’s been a great opportunity for her to learn more about the business overall. Communication is key in her role, taking in important information from our customers and relaying to our technicians. We strive to make sure that our customers are always completely satisfied with the product!

Working within the stone industry has sparked an inquiry into all things quartz, but when she steps away from the desk, her focus is on her relationships with her friends and family, and being a great mom to her adorable 3-year-old girl. Her emphasis on family is actually one of her favourite parts of working for Urban Quarry. As a family-owned business, the atmosphere feels just like home. Everyone supports each other – just like family. Many of our staff members have been employed with Urban Quarry for such a long time that it makes it easy to learn from their wealth of industry knowledge. In the upcoming months, Susan is looking forward to taking more visits onsite to see the installs in person.

It’s only been a short time, but we’re excited that Susan is anxious to learn from the other departments and grow with the team. Welcome to the Urban Quarry family, Susan!

One last thing…We had to ask: which Cambria design is your favourite? Susan’s answer: Cambria Seagrove

Posted on 4/28/2017 12:00:00 AM

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