Urban Quarry is a thriving business with a reputation for industry vision, innovation, exceptional customer service and top quality products.Explore
Celebrating over 30 years of industry leadership, Urban Quarry, is a privately owned and family-operated company specializing in the custom fabrication and installation of Cambria Quartz Surfaces.
As passionate about the environment as they are about their work, Urban Quarry is committed to providing an environmentally focused business by continually improving their daily operations with “green” in mind.
Who’s that friendly voice behind the call? Say hi to Susan Lavigne – Urban Quarry’s newest edition to the team, our friendly, eager Customer Service Representative. An English major from Concordia University, Susan moved to Ottawa three years ago from Montreal and fell in love with our city. With a solid background in client services and office administration, Urban Quarry felt like the perfect fit for the next step in her career.
With our busy season in full force, every day has been full and eventful for Susan, learning new tasks and assisting team members with a variety of administrative tasks. But the majority of her day is centered around assisting our customers with their questions and concerns post installation. After countertops are installed, Susan is the primary contact if any chips or flaws need to be corrected. She loves chatting with all our customers discussing their projects at length – and it’s been a great opportunity for her to learn more about the business overall. Communication is key in her role, taking in important information from our customers and relaying to our technicians. We strive to make sure that our customers are always completely satisfied with the product!
Working within the stone industry has sparked an inquiry into all things quartz, but when she steps away from the desk, her focus is on her relationships with her friends and family, and being a great mom to her adorable 3-year-old girl. Her emphasis on family is actually one of her favourite parts of working for Urban Quarry. As a family-owned business, the atmosphere feels just like home. Everyone supports each other – just like family. Many of our staff members have been employed with Urban Quarry for such a long time that it makes it easy to learn from their wealth of industry knowledge. In the upcoming months, Susan is looking forward to taking more visits onsite to see the installs in person.
It’s only been a short time, but we’re excited that Susan is anxious to learn from the other departments and grow with the team. Welcome to the Urban Quarry family, Susan!
One last thing…We had to ask: which Cambria design is your favourite? Susan’s answer: Cambria Seagrove
See the latest trend-setting products Urban Quarry has to offer.
Meaning rock or rocky place in Gaelic, Carrick™ imparts memories of the stony gray walls of ancient castles standing resolute in the kingdom of Galloway where one of Scotland’s most famous kings Robert the Bruce held the Earldom of Carrick.
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Add natural beauty and timeless sophistication to your next design project with Urban Quarry's Cambria Quartz products. Browse through our image gallery and let the unique patterns and distinctive characteristics of these quality stones inspire you.View Gallery